I brought in my engagement ring for a “second opinion” because when someone at the International Diamond Exchange resized my ring, it came back with unremovable residue under the diamonds in the setting, and denied that it was a problem. David and Colleen told me they would put it in an acid bath, and they kindly removed my center stone to avoid damaging anything. They placed the stone safely in a little pack for me to take home, which was so wonderful because it is a family stone. I hope to be picking it up soon. David said it would look as good as new!
Because they were so kind, I went ahead and asked them about a design for my fiancé’s wedding ring. David gave me a great estimate and set up a plan for me that I can afford (I’m about to graduate college) and told me he would make it exactly to my specifications. I am so excited!
Thanks to Rob, Colleen, and David. Such amazing service, and for a walk-in no less!