Last Updated: November 5, 2025

Return Policy for David Stern Jewelers and Affiliate Store Locations

At David Stern Jewelers, we take pride in providing exceptional jewelry and service to our valued customers. We understand that sometimes a purchase may not meet your expectations, and we offer a straightforward return process to ensure your satisfaction. For information on how we use cookies to enhance your shopping experience, please review our Cookie Policy.

Our return window is 14 days from the date you receive your product. This period allows you adequate time to examine your purchase while ensuring the security and integrity of our products. All returns must be initiated within this 14-day timeframe; we cannot accept returns after this period has expired.

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number from our customer service team. This RMA number is essential for processing your return and must be included with your shipment. Returns sent without an RMA number will not be processed, so please ensure you contact us before sending any item back to our store.

Security and authenticity are paramount at David Stern Jewelers. Every piece of jewelry we sell includes a unique serial number for verification purposes. When we receive your return, our professional staff will carefully inspect the item and verify the serial number matches our records. This verification process is crucial to ensure the returned item is identical to the one we sent and has not been altered in any way.

Please note that we have a strict policy regarding custom jewelry: all custom-made pieces are final sale and cannot be returned. This includes any pieces that have been specially created, modified, or adjusted to your specifications. We emphasize this policy because custom pieces are unique to each customer and cannot be resold.

Once we receive your return, our team will conduct a thorough inspection process. This verification period typically takes up to 14 days. During this time, we examine the item’s condition, verify the serial number, and ensure all original documentation and packaging are present. Only after successful verification will we process your refund to the original payment method used for the purchase.

For a successful return, the item must be in its original, unworn condition with all original packaging, documentation, certificates, and authenticity cards included. Any signs of wear, damage, or alteration will make the item ineligible for return. We strongly recommend using insured shipping with tracking when sending your return, as you are responsible for ensuring the item reaches us safely.

If you receive an item that appears damaged or incorrect, please contact us immediately. Do not attempt to wear or modify the item, as this may affect your ability to return it. Document any issues with photos and await specific instructions from our customer service team.

The refund process begins after our verification is complete. Please note that while we refund the full purchase price of eligible returns, the original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer. Your refund will be issued to the original payment method used for the purchase.

David Stern Jewelers reserves the right to refuse returns that do not meet our requirements or that are sent without following proper procedures. We may modify this return policy at any time, and any changes will be reflected on our website with an updated date.

For questions about our return policy or to initiate a return, please contact our store during business hours. If you are searching for a jewelry store near me, we encourage you to reach out or visit us for personalized assistance. Our experienced staff is ready to assist you with any concerns and guide you through the return process to ensure a smooth experience.

Reasons for Returns

At David Stern Jewelers, we know that choosing the perfect piece of jewelry, diamond, or G-Shock watch is a meaningful decision—whether you’re shopping for a special occasion, a thoughtful gift, or a timeless addition to your own collection. Sometimes, even with our wide selection and expert guidance, a purchase may not be exactly what you envisioned. That’s why we offer a storewide return policy designed to make your experience as easy and stress-free as possible.

You might decide to return an item for a variety of reasons: perhaps the style or fit isn’t quite right, the piece doesn’t match your expectations, or you simply want to explore other options within your budget. Whether it’s a yellow gold ring, a sparkling diamond, or a stylish G-Shock, our team is here to provide the support and service you deserve. We want you to feel confident in every purchase, knowing that you have the flexibility to exchange or return items if they’re not the perfect match.

Our commitment to quality and customer satisfaction means we’re always ready to help you find the right piece—one that reflects your unique style and will be cherished forever. If you need to return an item, our customer service team is available to guide you through the process, answer your questions, and even schedule an appointment for personalized assistance. Whether you shop online or visit our store, we strive to provide an exceptional experience every time, ensuring you receive the care and attention you deserve.

At David Stern Jewelers, we believe that shopping for jewelry should be a joyful and memorable experience. Our easy return process is just one of the many ways we offer peace of mind, so you can focus on celebrating life’s special moments with love, confidence, and style.

Jewelry Inspection and Processing

At David Stern Jewelers, every piece in our storewide shop undergoes a meticulous inspection and processing routine to ensure that our clients receive only the highest quality jewelry and timepieces. Whether you are selecting a classic yellow gold ring, a dazzling diamond engagement ring, or a cutting-edge G-Shock watch, our team of expert jewelers and horologists carefully examines each item for authenticity, craftsmanship, and style.

Our inspection process is designed to uphold the art and tradition of fine jewelry, ensuring that every category of product meets our exacting standards. From the moment a piece arrives at our store, it is evaluated for quality and integrity, so you can shop with confidence for any occasion—be it a meaningful gift, a special celebration, or a timeless addition to your personal collection.

We understand that every customer has unique preferences and a distinct budget. That’s why our knowledgeable staff is always available to provide personalized service, whether you visit us in-store or shop online. We offer guidance on selecting the perfect piece, from elegant rings and diamond necklaces to stylish watches and thoughtful gifts, ensuring your purchase is as special as the moment it commemorates.

To make your experience as easy and enjoyable as possible, we offer competitive prices, regular sales, and exclusive promotions across our extensive selection. Our online platform allows you to browse and purchase from the comfort of your home, while our in-store team is ready to assist you with appointments for a more tailored shopping experience. We take the time to understand your story, your style, and your vision—helping you find a piece that will be cherished forever.

At David Stern Jewelers, we are committed to providing exceptional service and quality at every step. Our dedication to excellence ensures that every client receives not only a beautiful piece of jewelry or a reliable timepiece, but also a memorable experience that reflects the class and artistry of our brand. We invite you to visit our store, explore our online shop, and discover why so many customers trust us to help them celebrate life’s most important moments with love, style, and confidence.